Service Agreement
MEAL PREPARATION SERVICES AGREEMENT
I. SCOPE OF SERVICES
By signing this Agreement, Client is agreeing to all terms and contracting with Cymone’s Kitchen LLC to provide meal preparation services, as discussed herein.
II. MENUS
Cymone’s Kitchen LLC reserves the right to make small changes to the menu if key ingredients are unavailable due to reasons beyond the control of the Parties.
III. PAYMENT
In exchange for the services of Cymone’s Kitchen LLC as specified in this Agreement, Client shall
pay the full amount as specified on the invoice/checkout.
IV. DISTRIBUTION OF ORDERS
Orders will typically be picked up or delivered at a location to be mutually agreed upon by the Parties. Cymone’s Kitchen LLC shall provide for a ten (10) minute grace period for order pick-ups/deliveries. If a client arrives more than ten (10) minutes after the agreed upon distribution time, the order shall be deemed forfeited and cancelled. Client shall not be entitled to a refund or any other remedies for forfeited orders. Cymone’s Kitchen LLC will provide no-contact delivery services for an additional fee. If a client selects delivery as their preferred distribution method, Cymone’s Kitchen LLC shall deliver the order
to the location specified by the Client and provide photographic proof of delivery. Once the order
has been delivered, Cymone’s Kitchen LLC is not liable for stolen, damaged or otherwise inedible
meals.
V. CANCELLATION
Client understands that upon placing an order and entering into this Agreement, Cymone’s
Kitchen LLC is committing time and resources to this order and thus cancellation would potentially
result in lost income and lost business opportunities. Therefore, if the Client needs to cancel an
order, the Client must provide written notice to Cymone’s Kitchen LLC within 72 hours from the agreed of pick up/delivery time payment was made. After 72 hours, any cancellations shall be nonrefundable. However, if 72
hours has passed, Cymone’s Kitchen LLC may credit the payment towards a future order for unforeseen and extenuating circumstances. Clients picking up meal prep have a 10 minute grace period from set pick up time. Therefore, if the client is late for their order, refund will not be permitted. What constitutes unforeseen and extenuating circumstances shall be at the sole discretion of Cymone’s Kitchen LLC.
VI. LEGAL COMPLIANCE
Cymone’s Kitchen LLC will work in compliance with all applicable local health department rules and
regulations relating to food preparation and food service. Additionally, for as long as the COVID-19 global pandemic ensues, gloves and a medical grade face mask will be worn during the preparation of all meals.
VII. FOOD ALLERGIES
Cymone’s Kitchen LLC shall provide, with reasonable certainty, the main ingredients of each item on
the menu. Every ingredient may not be listed. It is the sole responsibility of client to check the ingredients list and notify Cymone’s Kitchen LLC of any food or beverage allergies. Cymone’s Kitchen LLC shall not be liable for any allergic reactions that occur as a result of Client’s failure to
put the company on notice of potential allergens.
VIII. FOODBORNE ILLNESSES
Cymone’s Kitchen LLC recommends that all meals distributed be consumed, discarded or frozen within six (6) days of receipt of said meal. All meals are to be refrigerated or otherwise chilled until Client is ready to consume the meal. Cymone’s Kitchen LLC is not liable for any foodborne illnesses that may result from improper storage or inappropriate consumption of foods distributed to Client.
IX. LIMITATIONS ON REMEDIES
If Cymone’s Kitchen LLC cannot fulfill its obligations under this Agreement for reasons outside of its
control, Cymone’s Kitchen LLC may locate and retain a replacement meal preparation company at no
additional cost to Client, or refund Client’s money in full. Cymone’s Kitchen LLC will not be
responsible for any additional damages or compensation under these circumstances.
X. DISPUTE RESOLUTION
The Parties agree not to post any negative information about the other arising out of this
Agreement on any online forum or website without providing advance written notice of the
intended content thereof, and providing the other party with an opportunity to resolve any issues
between the parties amicably.
XI. JURISDICTION AND VENUE
This Agreement will be interpreted according to the laws of the State of North Carolina and any
legal action must be filed in the County of Wake in the State of North Carolina.
XII. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement and understanding among the parties hereto
with respect to the subject matter hereof, and supersedes all prior and contemporaneous
agreements, understandings, inducements and conditions, express or implied, oral or written, of
any nature whatsoever with respect to the subject matter hereof.
Questions about terms of service should be sent to Cymoneskitchen@gmail.com.